Return & Refund Policy

Last updated: August 2026

We want you to shop on PakistanMart with confidence. This policy explains how returns and refunds work for orders in Pakistan and nearby areas.

1. Return window

You may request a return within 7 days of delivery if the item is damaged, defective, incorrect, or significantly different from its description.

2. Conditions for return

• The item must be unused, in its original condition, with tags and packaging intact.
• Proof of purchase (order number) is required.
• Some items — such as perishable goods, personal-care items, and custom orders — may not be eligible for return.

3. How to request a return

1. Go to your account orders and open the order.
2. Select the item and choose “Request return”, then tell us the reason.
3. Our team and the seller review the request and arrange pickup or drop-off.

4. Refunds

• Once the returned item is received and checked, your refund is approved.
• Cash on delivery orders are refunded via bank transfer, JazzCash, or EasyPaisa.
• Refunds are usually processed within 7–10 business days after approval.

5. Damaged or wrong items

If you received a damaged or wrong item, contact us within 48 hours with photos so we can resolve it quickly at no cost to you.

6. Contact

Need help with a return? Email support@pakistanmart.adveie.com.